Services
Everybody says they have great service. Few can prove it. We can and do every day. Whether a customer needs repairs to their car, is in need of roadside assistance, or needs general information regarding their coverage, a member of our staff is avaialble with the expertise to solve any problem quickly. We are a complete Service Contract Administrator that oversees every aspect of Customer Service, Contract Services, and Claims Adjudication.
Training
At Royal we understand that loyal customers are crucial to your organization. That is why we have developed an extensive customer service training program for our staff that prepares them to meet the needs of your service contract customers. All reps are trained under the philosophy that “complete customer satisfaction is our primary concern.”
Expertise
All Claims Associates are experts in the field and have decades of experience with automotive repair and claims adjudication. All are company certified and receive yearly technological training to keep their finger on the pulse of the automotive industry.
Technical Support
We offer full technical support including free software to participating dealers:
- Our Online Contract Manager allows you to review a vehicle for plan eligibility, provide price quotes and complete a sale transaction and submit the sale to Royal electronically.
- Web Claims offers a filing system that allows the dealer/repair shop to deal directly with the claims department and allows expeditious claims processing.
- Web Reporting enables participating dealers to review their sales and claims history on demand!
Information Systems
Our highly trained representatives operate out of a state-of-the-art call center to ensure that your customer customers’ inquiries are answered quickly and efficiently. We have developed the most extensive and innovative technical capabilities in contract administration. Our systems enable us to seamlessly integrate any type of service contract into our administrative package to create programs and coverage that is right for you and your customers.
100% Guaranteed. You can depend on Royal to be strong and stable when other automotive service companies are long gone. Our plans are solidly backed by carriers that are Rated A+ by A.M. Best.
>>> Read More: The ROYAL ADVANTAGE
Complete Line of Products and Services. Whether you're looking to begin offering a limited service plan, a full line of products or a private label program we can meet your needs. As your business grows or consumer needs change, Royal can provide a wide variety of options and solutions.